VCOM Technical Support

Account 4

• How do I view the VCOM products I own? (KB001002)
• How do I access my account? (KB001004)
• How to I view my profile? (KB001000)
• How do I reset my password? (KB001003)

Subscription Management 5

• How do I download my product? (KB001010)
• I have used up the licenses for my product. How can I install my product on another computer? (KB001006)
• How do I determine the number of licenses left for my product? (KB001011)
• How do I locate the serial number for my product? (KB001012)
• What is Automatic Renewal Service? (KB001013)

SystemSuite v15 5

• System Suite Replaced with Fix-it Utilities
• Where do I find the firewall in SystemSuite on my Windows 8 computer? (KB002212)
• How to get the download link or serial number for purchased SystemSuite v14 or later. (KB002213)
• My SystemSuite computer appears to be "Offline" on my Dashboard even though I am connected. How do I correct this?
• While trying to install SystemSuite v15, the installation did not restart after the computer rebooted. How do I proceed?

Fix-it Utilities Professional 6

• Online User Guide for Fix-It Utilities Professional
• Firmware has account access vulnerability
• Missing Password
• Insecure authentication procedure
• Software Uninstallation Instructions

View all 6

Fix-It Utilities v15 8

• New Version of Fix-it Utilities
• How to get the download link or serial number for purchased Fix-It v14 or later. (KB003174)
• My Fix-It computer appears to be "Offline" on my Dashboard even though I am connected. How do I correct this?
• Windows cannot find 'Fix-It_Professional_ENU_15.0.32.28.sfx-TEST.exe.' Make sure you typed the name correctly, and then try again.
• While trying to install Fix-It v15, the installation did not restart after the computer rebooted. How do I proceed?

View all 8

Fix-It Utilities v14 3

• New Version of Fix-it Utilities
• Staples customers missing Fix-It Utilities v14 serial number.
• Experiencing system problems after installing SystemSuite or Fix-It. (KB003169)

Fix-It Driver Repair 5

• I have purchased Fix-It Driver Repair. How to I activate this product?
• Where can I find the download link for the Fix-It Driver Repair installer?
• Fix-it Driver Repair no Longer Works
• Some of the drivers that Fix-It Driver Repair downloaded are not working. How do I report this? (KB003173)
• Fix-It Driver Repair does not recommend updated drivers for my Dell hardware. How do I update my drivers for any Dell devices?

Current 6

• PowerDesk 9 says the serial number has already been used.
• I lost the original download of my product and I need to reinstall it. Where can I get a new download of my product? (KB004048)
• I am having trouble using a skin I downloaded from the Internet with PowerDesk. The error message reports that the folder name must match the .uis file. (KB004051)
• "Serial number in use" error message during installation of PowerDesk. (KB004047)
• I have emailed a question to Support and have not received an answer. (KB004050)

View all 6

PowerDesk Pro v8 1

• User's Guide for PowerDesk Professional version 8. (KB004046)

Current 40

• WebEasy Video Tutorials
• WebEasy 10 (32-bit) says the serial number has already been used
• WebEasy 10 (64-bit) says the serial number has already been used
• How can I stop people from taking images from my site? (KB005214)
• How do I setup my form so that empty fields are acceptable? I want people to be able to fill in part of the form and leave some fields blank but still submit. (KB005206)

View all 40

WebEasy v9 3

• WebEasy 9 (32-bit) says the serial number has already been used.
• WebEasy 9 (64-bit) says the serial number has already been used
• Important Notice for WebEasySite Hosting Customers (KB005220)

Current 12

• How do I know if my program will work with Vista? (KB006050)
• Any issues with Norton System Works or Norton Anti-Virus? (KB006054)
• Can I partition USB/Firewire drives? (KB006053)
• How are drive letters assigned by the OS? (KB006052)
• How do I enter the Computer's BIOS? (KB006051)

View all 12

Partition Commander v10 2

• When creating a boot cd, an error message "Critical Error Occurred" happens during the installation. (KB006042)
• Is Partition Commander 10 64-bit OS compatible? (KB006045)

Current 17

• Can I schedule incremental backup? (KB007015)
• Where can I get a copy of the Perfect Image 11 manual? (KB007000)
• I get a 0x1200e error during a hotbackup or the image restore process (KB007006)
• How do I know if my program will work with Vista? (KB007007)
• Can I back up to CD/DVD? (KB007017)

View all 17

Perfect Image v11 1

• Does this product support 64 bit OSes? (KB007010)

SystemSuite v12 and Earlier 166

• After installing version 9 of SystemSuite or Fix-It, receive an error stating: Your anti-malware subscription has expired. (KB002200)
• My system seems to be running slower than usual. What do I do? (KB002071)
• After I installed SystemSuite 5 I can no longer connect to the Internet. What can I do to connect again? (KB002148)
• My computer is experiencing problems like programs and/or files seem to disappear, the computer may hang or it fails to boot. What can I do to find out if this is a virus? (KB002176)
• Is the firewall in SystemSuite compatible with XP? (KB002131)

View all 166

Fix-It Utlities v12 and Earlier 126

• My computer is experiencing problems like programs and/or files seem to disappear,the computer may hang or it fails to boot. What can I do to find out if this is a virus? (KB003131)
• Why doesn't XP Service Pack 2 Security Center recognize my Anti-Virus or SystemSuite's Firewall? (KB003115)
• The latest anti-virus pattern file from EasyUpdate informs me that no more updates are available. What can I do to correct this? (KB003051)
• How long is version 4 supported? (KB003075)
• What are my support options for SystemSuite 4 and Fix-It 4? (KB003050)

View all 126

PowerDesk v7 and Earlier 44

• I have added a number of FTP sites to powerdesk. I want to save these so I can use them if I reinstall PowerDesk. Where are these sites saved? (KB004019)
• Can I install a single copy of a VCOM version 6 or earlier products on multiple systems? (KB004038)
• How do I know if my program will work with Vista? (KB004044)
• While running EasyUpdate I receive a message stating the install directory could not be determined. (KB004003)
• Why do I get the error message “Incorrect command line parameter” when trying to install? (KB004001)

View all 44

WebEasy v8 and Earlier 182

• I registered but did not receive an unlock key. (KB005112)
• How do I link to a Word or Excel document in WebEasy? (KB005130)
• I had an existing site with WebEasy Professional version 5. Once I installed version 6 my website is not working properly. Some images do not appear, audio does not play and some linked files do not work. What can I do to correct this? (KB0
• WebEasy crashes unexpectedly at random times. Is there a fix for this? (KB005025)
• When I publish and subsequently view my site, a page that says "This page has been generated by VCOM Technology" appears, then redirects to my site. Why is this page here, and how can I remove it using WebEasy Professional? (KB005016)

View all 182

Partition Commander v9 and Earlier 41

• After installing System/Partition Commander Norton Anti Virus detects a BloodHound virus on my system. (KB006040)
• How do I install Linspire/Lindows? (KB006034)
• I registered but did not receive an unlock key. (KB006027)
• Can I install a single copy of a VCOM version 6 or earlier products on multiple systems? (KB006002)
• How do I run Scout? (KB006033)

View all 41

General 14

• "Unable to access the server at this time. Please try again later."
• I purchased Fix-It and am getting "...serial number does not appear to be valid."
• How to determine whether you are running 32bit or 64bit version of Windows 8. (KB000024)
• How to contact VCOM Technical Support.
• Problems updating pattern files in v9 or later. (KB000012)

View all 14

General 1

• I need support for the Photo Clip photo editing software.