A number of Fix-It Utilities boxes shipped containing serials that have a technical incompatibility with our servers. If you purchased Fix-It and are getting the following message, then you may have one of those boxes:

"The previously entered serial number does not appear to be valid. Please enter a valid serial number for the product below."

We sincerely apologize for the trouble. To remedy this situation:

  1. Visit the following page and complete the form there with the serial number from your Fix-It box and a current email address:


    A working serial number will be emailed to you.
  2. Uninstall Fix-It via Windows Control Panel.
  3. Re-install Fix-It from this installation file, using your new serial number when prompted: