To correct this issue, please try restarting the service to re-establish connectivity:

  1. From the Windows Start menu, type "services.msc" without the quotes in the Run box.
  2. Under the services list, locate and right-click the VcomCloudAgent.
  3. Select Start (or Restart if it is already running) and close the services window.
  4. Refresh your browser and log back into your Dashboard.

When you log back into the Dashboard, you should now see it showing as "Online".