To correct this issue, please try restarting the service to re-establish connectivity:
- From the Windows Start menu, type "services.msc" without the quotes in the Run box.
- Under the services list, locate and right-click the VcomCloudAgent.
- Select Start (or Restart if it is already running) and close the services window.
- Refresh your browser and log back into your Dashboard.
When you log back into the Dashboard, you should now see it showing as "Online".