General
During installation of SystemSuite or Fix-It, you may receive the following message when trying to register the program: "Unable to access the serv...
Tue, Jun 28, 2016 at 11:45 AM
A number of Fix-It Utilities boxes shipped containing serials that have a technical incompatibility with our servers. If you purchased Fix-It and are g...
Tue, Jun 28, 2016 at 11:46 AM
Here are directions on how to determine whether you are running a 32bit or 64bit version of Windows 8:
On the Start screen, swipe up and select the “A...
Tue, Jun 28, 2016 at 11:46 AM
To submit your question online to VCOM Technical Support, please the Submit Ticket link at the top of the page.
Tech Support is available Monday...
Tue, Jun 28, 2016 at 11:47 AM
Typically, the problem updating the pattern files will come from a problem connecting to the pattern file server. Occasionally, the problem is within t...
Thu, Jun 30, 2016 at 6:17 PM
If you are unable to install the pattern files normally, we recommend that you complete the testing found here:
Problems updating pattern files i...
Thu, Jun 30, 2016 at 6:17 PM
Some people have reported difficulties accessing the website to download the Fix-It Essentials 12 offer from VIPRE. To get Fix-It Essentials 12, please go...
Tue, Jun 28, 2016 at 11:49 AM
This is the second part of a troubleshooting process for problems updating pattern files for v9 or later. If you have not already done so, please go th...
Thu, Jun 30, 2016 at 6:16 PM
This is the second part of a troubleshooting process for problems updating pattern files for v9 or later. If you have not already done so, please go th...
Thu, Jun 30, 2016 at 6:15 PM
This email is indeed from VCOM and is true. Our apologies for the inconvenience of making you re-install. Please follow the steps in the email or in this ...
Tue, Jun 28, 2016 at 11:50 AM