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SystemSuite v12 and Earlier

Every time I boot up I get a message that the background task server is having a problem and must close. The details given refer to: App name-- MXTASK.exe Mod name--msvcrt.dll (KB002143)
We have created a patch for users to correct this issue. Please run EasyUpdate to download the latest version of the software. If you are unable to run Ea...
Wed, Jun 29, 2016 at 4:42 PM
I get a message regarding mxdisk.sys from Microsoft. They say that the fault comes from your software. I have also had "blue screen of death" and it said that there was an error with "mxdisk.sys" and "PAGE_FAULT_IN_NONPAGED_AREA". (KB002139
We are aware of this issue and the products latest versions will resolve this problem. Please run EasyUpdate to download the latest version or manually do...
Wed, Jun 29, 2016 at 4:42 PM
My computer has been infected with the WORM_MSBLAST.A virus and it is constantly shutting down when I start Windows. How do I remove the virus? (KB002130)
Taken from Cert.org's page found here: http://www.cert.org/tech_tips/w32_blaster.html First, you must stop the system from shutting down automatical...
Wed, Jun 29, 2016 at 4:42 PM
I used to get the antivirus updates when I ran EasyUpdate but now I cannot get the updates. (KB002080)
You can still get the updates by manually downloading them from the following page: http://www.avanquest.com/USA/aq-you/support/antivirus_center.html Pl...
Wed, Jun 29, 2016 at 4:43 PM
Is there a list of all the viruses that can be detected? (KB002073)
Yes, the developer of the anti-virus components of our software, Trend Micro™, provides access via their web site to a Virus Encyclopedia that is a genera...
Wed, Jun 29, 2016 at 4:43 PM
When running EasyUpdate I get an error message that refers to “merge.cfg”, “helper.dll”, or “cannot resolve name (12007)”. (KB002040)
This is caused by a communication error between your local Internet Service Provider and our servers. 
Wed, Jun 29, 2016 at 4:43 PM
When I try to start the program it tells me the .exe file is missing. I have tried reinstalling the program but every time I open the program the .exe file either disappears or is already missing. (KB002042)
Sounds like your system may be infected with a virus. I would suggest going to our partners on-line virus scanning site to check for any viruses. If you d...
Wed, Jun 29, 2016 at 4:43 PM
Is there any way to get the latest version and the latest virus definitions without running Easy Update? (KB002072)
Yes, go to the following page on our web site and follow the easy instructions there. http://www.avanquest.com/USA/aq-you/support/antivirus_center.html ...
Wed, Jun 29, 2016 at 4:44 PM
After migrating to Windows 7, my SystemSuite v10, Fix-It v10 or Double Anti-Spy states my serial number is in use. How do I fix this? (KB002202)
There is a known issue that develops after migrating to Windows 7, if you had one of these products installed beforehand. We released a patch that can cor...
Wed, Jun 29, 2016 at 4:44 PM
I'm trying to install your program and every time that I do I get an internal error of 2103.xx. Then the install backtracks and exits the install. (KB002078)
This behavior can occur if Microsoft Internet Explorer is not properly installed on your system. To resolve this, please refer to the following Microsoft ...
Wed, Jun 29, 2016 at 4:44 PM