While attempting to install my upgrade package, it generates Error 1722 from the Windows installer package and fails. What do I need to do? (KB002166) : VCOM Technical Support

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While attempting to install my upgrade package, it generates Error 1722 from the Windows installer package and fails. What do I need to do? (KB002166)

Modified on: Wed, Jun 29, 2016 at 5:00 PM

If you have a previous version of SystemSuite or Fix-It installed you will need to remove it before you can install the newest version. Please remove your current version through Add/Remove Programs. Once you have done this, please go to the install directory located at:

C:\Program Files\Ontrack\

C:\Program Files\VCOM\.

Delete the entire SystemSuite or Fix-It folder if it still exists. Once you have done this, install the latest version.

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While attempting to install my upgrade package, it generates Error 1722 from the Windows installer package and fails. What do I need to do? (KB002166)

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