This is occurring due to an incorrect dll file version. It can be corrected by running the following patch file.


Note: The following solution only applies to users running version 7 of the product as well as Internet Explorer version 7

  1. Download the "psapi.zip" file linked below.
  2. Unzip the contents of the file to your desktop.
  3. Turn off any open applications, especially open browser windows.
  4. Run the extracted exe file.
  5. Reboot the machine.


psapi.zip