This is occurring due to an incorrect dll file version. It can be corrected by running the following patch file.
Note: The following solution only applies to users running version 7 of the product as well as Internet Explorer version 7
- Download the "psapi.zip" file linked below.
- Unzip the contents of the file to your desktop.
- Turn off any open applications, especially open browser windows.
- Run the extracted exe file.
- Reboot the machine.