If you're getting either of the following two errors, 
Unable to access the Fix-It setup program or 
Unable to access the remote drive 
this can be resolved by making sure Fix-It's SETUP.EXE file is in the same location it was originally installed from. For example, if you originally ran SETUP.EXE from C:\Program Files\Ontrack(or Vcom)\Fix-It, you will need to copy SETUP.EXE back to the Fix-It folder before you can customize your installation of Fix-It.