We have received reports from some customers indicating that part of their serial number is missing.  Here is an example:


Please note, this only applies to serial numbers that start with "1-0271".  If the serial number with your copy of Fix-It Utilities 11 has a serial number that starts with "1-0271", please add "B31" to the beginning of the serial number.  Here is an example:


Once you add the missing "B31" to the beginning of the serial number, the Fix-It Utilities 11 program should accept the serial number.  If for some reason the program does not accept it after adding that, please contact our Technical Support department to assist you with your issue.