This is an issue with the Microsoft Windows Installer Service (part of the Windows operating system itself). Please visit and follow these steps from the Microsoft knowledge base website:
https://support.microsoft.com/en-us/help/315346/error-windows-installer-service-could-not-be-accessed-occurs-when-you
There you will find complete instructions for resolving this issue. Once this is resolved, you can install the VCOM product.
When I attempt to install or update I get a message "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed.
Modified on: Tue, Jan 9, 2018 at 10:12 AM
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