It sounds like WebEasy is not installed correctly. I would suggest completely uninstalling it, and deleting the "c:\program files\vcom\WebEasy pro" folder for good measure. Once this is done, install WebEasy again, but before doing so, close or disable all other programs, especially virus scanners and system tools. Also, if you are using Windows 2000 or XP, make sure you are logged in as a user with administrative privileges before installing WebEasy.