SystemSuite v12 and Earlier

I have emailed a question to Support and have not received an answer. (KB002137)
After emailing Support you should immediately receive an auto-generated email that will confirm we received your question. Please add this to your list of...
Wed, Jun 29, 2016 at 5:05 PM
I just installed SystemSuite 5 but I cannot find it on my computer. (KB002135)
Try running the installation again, this time select the Custom Install option. 1)Start the installation 2)Choose 'install all software' 3)Sele...
Wed, Jun 29, 2016 at 5:05 PM
I ran the short SMART check test and it said both of my hard drives were fine but both also had a code 15. What is code 15? (KB002134)
This is just a return of a code from the smart test that we do not recognize. In most cases this is not an important result. If you want, check with your ...
Wed, Jun 29, 2016 at 5:05 PM
I upgraded from SystemSuite 4 to SystemSuite 5. When I tried to uninstall the NetDefense firewall I lost my connection to the Internet. What can I do restore this? (KB002132)
Please begin by uninstalling your current version. You can do this from the Add/Remove Programs window. When you are done with this or if you cannot unins...
Wed, Jun 29, 2016 at 5:06 PM
Since installing the SystemSuite 5 upgrade (from Ontrack SystemSuite 4) my Outlook program tells me there is a .dll file missing (from the old Ontrack folder in 'Program Files'). What can I do to correct this? (KB002129)
This is caused by Outlook looking for the AutoEmail Scanner .dll file in the old Ontrack install folder.  Please try the following solution:  1) Open Ou...
Wed, Jun 29, 2016 at 5:06 PM
Two SystemSuite or Fix-It icons show up on the computer's system tray. How can I fix this? (KB002127)
To correct this rare error in Windows XP please run EasyUpdate (HELP > EASYUPDATE) to download and install the latest version patch.
Wed, Jun 29, 2016 at 5:06 PM
When I run the installer, the installation begins but then stops. I get and error message that says "Installation ended prematurely because of an error." What can I do to install the software? (KB002124)
This error may be caused by changing the location of your Windows temp file(s) to somewhere other than the C partition. Typically Windows uses the C drive...
Wed, Jun 29, 2016 at 5:06 PM
When I try using the Move program utility I get a message saying that an engine.dll file is missing. The Move utility then closes and goes back to the main screen. How do I correct this problem? (KB002124)
This is caused by a missing dll file. Please download the attached file and save it to your install directory. This will replace the missing file. Then fo...
Wed, Jun 29, 2016 at 5:07 PM
Why don't I see the option to create a Rescue Disk? (KB002120)
Rescue disks are not compatible with NTFS partitions. Therefore, on all NT based systems (NT, 2000, XP) the program will detect the operating system and n...
Wed, Jun 29, 2016 at 5:07 PM
Why is SystemSuite not installing? (KB002119)
We have received some reports of SystemSuite not being installed when you select Full Installation, but all other software is installed. If you experience...
Wed, Jun 29, 2016 at 5:07 PM