SystemSuite v12 and Earlier

Does the virus scanner scan incoming e-mails? (KB002191)
Only the virus scanner in SystemSuite 4.0 and later can scan incoming emails directly. No version of Fix-It Utilities have a built in email virus scanning...
Wed, Jun 29, 2016 at 4:39 PM
I own a single copy of a VCom version 7 product (either SystemSuite orFix-It)which came with three seperate serial numbers. Can I use these serial numbers on different machines? (KB002162)
The three serial numbers provided with each new copy of SystemSuite or Fix-It version 7 allow you the potential of installing the product on three differe...
Wed, Jun 29, 2016 at 4:39 PM
I have lost or cannot find my serial number. How do I receive a new serial number? (KB002180)
To receive a new serial number, please send us a scan, digital picture or photocopy of your receipt as proof of purchase. Please note, we are not ab...
Wed, Jun 29, 2016 at 4:39 PM
Can I install a single copy of a VCOM version 6 or earlier products on multiple systems? (KB002157)
According to the End User License Agreement for VCOM products, if you have not purchased a multi-site license, you are authorized to use only a single cop...
Wed, Jun 29, 2016 at 4:40 PM
I have SystemSuite installed and after upgrading to XP Service Pack 2 I have lost my internet connection. What can I do to restore my internet connection? (KB002136)
We have had reports from some users that upgrading to Service Pack 2 in Windows XP is causing a loss of internet connection. Our testing did not show this...
Wed, Jun 29, 2016 at 4:40 PM
What is VCOM's policy concerning AntiVirus update protection? (KB002126)
Our policy is to charge for updates after the first free year of AntiVirus support. Currently we are providing complementary AV updates without charge to...
Wed, Jun 29, 2016 at 4:40 PM
While using JetDefrag, I get the following error: "There are structural errors on your disk. You MUST run DiskFixer to fix these errors before JETDefrag can defragment your drive." After running DiskFixer with no errors, I get the same erro
For users of version 5  This can be fixed by running the appropriate patch file linked below.  -)If you are currently using SystemSuite 5, please downloa...
Wed, Jun 29, 2016 at 4:40 PM
How can I uninstall SystemSuite or Fix-It? (KB002142)
You can uninstall using the Add or Remove Programs component in the Windows Control Panel. This will initialize the Windows Installer to assist you with u...
Wed, Jun 29, 2016 at 4:41 PM
I cannot open and run SMARTCheck on Fix-It or SystemSuite. When I attempt to run it, the program either disappears completely or hangs during the test and never completes. Is there anything I can do to fix this? (KB002140)
Please click the "MXSmrt.dll" link at the bottom of this page.  When prompted, save the file into the program's installation folder. Fix-I...
Wed, Jun 29, 2016 at 4:41 PM
When I select Easy Update the process begins, but then the application window closed. It does not appear to be updating me with the newest files. What can I do to correct this? (KB002161)
This is occurring due to an incorrect dll file version. It can be corrected by running the following patch file. Note: The following solution only a...
Wed, Jun 29, 2016 at 4:41 PM