Both the mouse and keyboard need to be directly connected to the computer. The software will not recognize USB hubs.
If the device(s) still fails to work after plugging it directly into the computer's USB port, you may need to enable the Legacy USB functionality in the BIOS. For directions on how to access and modify your BIOS, you should consult your computer's manual or contact the computer manufacturer.
My USB mouse and/or keyboard are connected through a hub and do not work in the program's boot menu. (KB006044)
Modified on: Tue, Jun 28, 2016 at 12:33 PM
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