The pre-built forms in WebEasy are submitted using the default email program on the computer that is viewing the web site. This works in most cases, however sometimes it will not, in particular if visitors to your site do not have their email program configured correctly, or if they are using AOL's web browser. 

This problem can be solved by changing the Form so that it is submitted to a "form mailer" script on your web server instead. You will need to contact your hosting provider to find out if they have a form mailer script you can use, and what it's URL is. 

Solution 

Note: This solution is only applicable for Web Easy Professional, as it requires the Custom Script Assistant which is not included in Web Easy.

  1. In WebEasy Professional, drag a Form onto your web page
  2. A box will pop-up for the html action
  3. Replace the e-mail action in your script with the URL of the form mailer script on your server. 

    before: 'mailto:your@address.com?subject=Request Form'; 
    after: 'http://your_isp/cgi-bin/email.cgi';

    Note: You have to replace the "http://your_isp/cgi-bin/email.cgi" with the actual URL of your hosting provider's form mailer script .
  4. Click OK to accept the above changes.

When doing this you may - depending on the form mailer script - need to build your site as standard HTML as opposed to Dynamic HTML. Make sure the Dynamic HTML box is not checked on the Build Web Site screen.

Most CGI scripts require you to identify the sender using a Hidden field. For directions how to do this, please select the appropriate version below:

How to identify the sender for CGI scripts using a Hidden field in WebEasy 6. (KB005166)

How to identify the sender for CGI scripts using a Hidden field in WebEasy 7. (KB005176)