SystemSuite v12 and Earlier

"Serial number in use" error message during installation of SystemSuite. (KB002203)
When installing SystemSuite, you may receive an error stating "Serial number in use". Typically, the cause of this error message is due to a pro...
Wed, Jun 29, 2016 at 4:45 PM
How do I know if my program will work with Vista? (KB002164)
Please check on this link to see if your program will run on Vista. http://www.avanquestusa.com/vista/ Maintenance updates, and version upgrad...
Wed, Jun 29, 2016 at 4:45 PM
When I try to run EasyUpdate I receive an error message of 61447. What can I do to correct this error? (KB002169)
The error normally indicates the prior patch file is missing or damaged. This is easily corrected by manually installing the most recent patch file. Once ...
Wed, Jun 29, 2016 at 4:45 PM
I lost the original download of my product and I need to reinstall it. Where can I get a new download of my product? (KB002179)
Please go to the following link: https://shop.avanquest.com/members/?company_language=5 Log in with your email and password you created when y...
Wed, Jun 29, 2016 at 4:46 PM
While running EasyUpdate I receive a message stating the install directory could not be determined. (KB002165)
The best course of action would be a quick restore of the program. Make certain no virus scanners are running currently. If you installed from a CD or dow...
Wed, Jun 29, 2016 at 4:46 PM
After installing System Suite I can no longer run solitaire or free cell. Is there a fix for this issue? (KB002159)
Any program which employs a Windows Hook DLL will cause Free cell and Solitaire to crash. In our product these tools are Error Tracker and Recovery Comman...
Wed, Jun 29, 2016 at 4:46 PM
Where do I find support for Internet Cleanup, Easy Uninstall or Zip Magic? (KB002036)
Internet Cleanup, Easy Uninstall and Zip Magic are now owned by Aladdin Systems. http://www.aladdinsys.com/ You can contact Aladdin for support issu...
Wed, Jun 29, 2016 at 4:47 PM
Which company makes the virus scanner engine? (KB002035)
We license the anti-virus technology from Trend Micro, the leading provider of tools to detect and block viruses, malicious code, and related Internet sec...
Wed, Jun 29, 2016 at 4:47 PM
Why do I get the error message “Incorrect command line parameter” when trying to install? (KB002034)
There are two possibilities for this error message. First, you may have a virus on the system. You can use Trend Micro's free online virus scanner at...
Wed, Jun 29, 2016 at 4:47 PM
Your program found a virus but could not remove it. What can I do to clean the virus? (KB002031)
The information to clean those viruses should be available in the virus encyclopedia. You can find the virus encyclopedia here: http://about-threats.tren...
Wed, Jun 29, 2016 at 4:48 PM