Fix-It Utlities v12 and Earlier

Is there a list of all the viruses that can be detected? (KB003057)
Yes, the developer of the anti-virus components of our software, Trend Micro™, provides access via their web site to a Virus Encyclopedia that is a genera...
Wed, Jun 29, 2016 at 3:43 PM
Your program found a virus but could not remove it. What can I do to clean the virus? (KB003028)
The information to clean those viruses should be available in the virus encyclopedia. You can find the virus encyclopedia here: http://about-threats.tren...
Wed, Jun 29, 2016 at 3:43 PM
Where do I find support for Internet Cleanup, Easy Uninstall or Zip Magic ? (KB003033)
Internet Cleanup, Easy Uninstall and Zip Magic are now owned by Aladdin Systems. http://www.aladdinsys.com/ You can contact Aladdin for support issu...
Wed, Jun 29, 2016 at 3:43 PM
When I attempt to install or update I get a message "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed.
This is an issue with the Microsoft Windows Installer Service (part of the Windows operating system itself). Please visit and follow these steps from the M...
Tue, Jan 9, 2018 at 10:12 AM
When attempting to install the product, the installation will not complete due to the following error: Windows Installer Error: Internal Error 2889 license_dialog (KB003045)
Most likely this is caused by an infection from the Nimda virus. If an up to date virus scanner is not running on the machine, you can scan your system fo...
Wed, Jun 29, 2016 at 3:44 PM
Why do I get the error message “Incorrect command line parameter” when trying to install? (KB003031)
There are two possibilities for this error message. First, you may have a virus on the system. You can use Trend Micro's free online virus scanner at...
Wed, Jun 29, 2016 at 3:44 PM
Which company makes the virus scanner engine? (KB003032)
We license the anti-virus technology from Trend Micro, the leading provider of tools to detect and block viruses, malicious code, and related Internet sec...
Wed, Jun 29, 2016 at 3:44 PM
Fix-It 9 closes when trying to run the PC Diagnostics. (KB003155)
We have found that on some machines, the Fix-It 9 softwarecloses when you try to run the PC Diagnostics.. This will cause the program to simply close with...
Wed, Jun 29, 2016 at 3:45 PM
I lost the original download of my product and I need to reinstall it. Where can I get a new download of my product? (KB003134)
Please go to the following link: https://shop.avanquest.com/members/?company_language=5 Log in with your email and password you created when y...
Wed, Jun 29, 2016 at 3:45 PM
After installing System Suite I can no longer run solitaire or free cell. Is there a fix for this issue? (KB003114)
Any program which employs a Windows Hook DLL will cause Free cell and Solitaire to crash. In our product these tools are Error Tracker and Recovery Comman...
Wed, Jun 29, 2016 at 3:45 PM