Welcome to VCOM Technical Support! - For phone support: 888-926-4680

 
 

VCOM Technical Support

System Admin June 27, 2013 Other / General

To submit your question online to VCOM Technical Support, please click here.

You can also reach us by phone by calling toll-free: 888-926-4680

We are open between 8am and 5pm PST Monday - Friday.

System Admin Apr 11 Other / General

This email is indeed from VCOM and is true. Our apologies for the inconvenience of making you re-install. Please follow the steps in the email or in this article which has the exact same steps:

http://support.vcom.com/entries/51163526-I-purchased-Fix-It-and-am-getting-serial-number-does-not-appear-to-be-valid-

If you have any questions or concerns,  please contact us via the 'Submit a Request' tab at the top of this page.

System Admin Feb 13 Other / General

If you are installing a version of SystemSuite or Fix-It that is older than v14.5 (e.g. v14.3, v14.2, v12, etc.), you may receive the following message when trying to register the program:

"Unable to access the server at this time. Please try again later."

A change was made to our server that requires your program to be updated before it can communicate with the server. Please use one of the following links to download and install version 15 of your program:

Fix-It:
http://downloads.vcom.com/products/downloads/Fix-It_Professional_EN...

SystemSuite:
https://downloads.vcom.com/products/downloads/SystemSuite_Professional_ENU_signed.exe

Please note that you will need a valid serial number from your currently installed version in order to install the updated version.

System Admin December 05, 2013 Fix-It Utilities / Fix-It Utilities v14

A small number of boxes went out to Staples missing the serial number for the program. We sincerely apologize if you purchased a product with a missing serial key. Please go to the following page to receive your serial number:

http://www.vcom.com/staples

System Admin September 09, 2013 Other / General

Some people have reported difficulties accessing the website to download the Fix-It Essentials 12 offer from VIPRE. To get Fix-It Essentials 12, please go to the following page:

http://usa.novadevelopment.com/fixit/viprepromo/

Once there, you can download the software. You will need to use the serial code that was provided on the promotional insert in order to install the software.

 

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